FAQs

Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Czech Rep., China, Cyprus, Denmark, Estonia, Finland, France, France (Corsica), Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, N. Zealand, Netherlands, Norway, Panama, Poland, Portugal, Romania, Singapore, Slovak Rep., Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UK, USA, Vietnam.

If you cannot find your desired delivery destination please contact our customer care at care@onlyjewels.com

At the moment we accept VISA, Mastercard and American Express

Nothing, at least not for you. We wish to thank our customers by offering complementary delivery.

All our shipments are insured. We are working together with delivery companies specialised in high value transportation.

We kindly ask you to ensure your presence at the reception of your sealed package. For insurance purposes, you are required to sign the delivery papers in person and we strongly advise you to verify that the package is still sealed before you sign.

Please be informed that the safety seal is very strong and can only be opened with an adequate scissors or tongue. This process might involve efforts for some but we can ensure you that, what will expect you then, will be only brilliant.

We have spent a lot of attention in our OnlyJewels delivery boxes. Our aim was to create a fine trinket box that you wish to keep and enjoy almost as much as your new jewel. Our jewel boxes come in 3 colours. We will carefully choose the colour most fitting to your jewel. If you have a special wish please send us an email right after your order was placed.

Small changes of your order are possible after placing an order within 48 hours of purchase.

Changing of the delivery address might be limited as well as updating sizes.

Cancelling of an order can be done until the items is shipped.

If you change your mind please contact care@onlyjewels.com immediately or call +32

Shipping inside the EU normally takes 5 to 10 days for in stock items.

As soon as your item is sent to us by the designer, we examine and control its quality and then proceed to shipping it to you. Read more

Shipping outside the EU normally takes 10 to 15 days. As soon as your item is sent to us by the designer, we examine and control its quality and then proceed to shipping it to you.

Read more about importing goods from EU

If you return your order you will receive your refund within 30 days. Generally, the refund will be executed faster. Read more about our return and refund

We offer complementary shipping. That means that we do not charge extra for it and that you only pay the value of the jewel. However, if you choose to return your order we cannot pay for it. I hope you understand. Read more about our return and refund

Use the “Forgot Password” when attempting to sign into your Only Jewels profile.  A password reset link will be sent your inbox.

Sign into your Only Jewels account and click on “Edit” in the “Settings” section next to your

You can unsubscribe via any newsletter sent. In the footer of the mail you will find the link “unsubscribe” that you just need to follow. Your subscription will be cancelled automatically. 

If you have a profile you can unsubscribe there too and you can always send us an email to care@onlyjewels.com.

A preordered item usually concerns rings or bracelets. Due to the exclusive nature of our pieces we can only offer a limited size selection in stock. If you are interested in a size that is not in stock we can offer our made to measure service. After inquiring about costs and production delay with the designer the customer informs us if she/he is interested in placing the order. Prices might vary according to additional gold and gemstones. After receiving the payment, the manufacturing of the jewel will start.

Please keep in mind that even though made to measure cannot be returned, a slight size readjustment for a better size fit is free of charge. For this service contact us at care@onlyjewels.com

If your dream item is not in stock, we will make it our mission to find it for you. We will contact the designer to see if she/he can manufacture a design as you wish or we will go beyond browsing our collection to find what you are missing. For this service contact us at care@onlyjewels.com

If you want to be sure to order the right size you will find here a very handy size guide. You may also request a ring sizer to be sent to your address. If you would like our guidance for your perfect fit we would love to offer our experience via our chat on the bottom right[icon], phone call +32 xxxx, or mail care@onlyjewels.com .

Don’t worry, if the ring does not fit perfectly, a slight size adjustment is always possible and you will not be charged more for it.

The value of a piece purchased is something we cannot predict. It will be defined by the state of the jewel, material and stones used and their market value, brand recognition and many more aspects. We can ensure you that the designers we collaborate with are using high quality materials and following EU legislation.

The value of a piece purchased is something we cannot predict. It will be defined by the state of the jewel, Please contact care@onlyjewels.com if you are interested in an engraving.

Yes. All our designers and our self are only working with companies committed to the Kimberly process Add Link and have to pass an anti-money laundry process.

Furthermore, they and us are part of RJC Responsible jewelry council and CIBJO the World Jewelry Confederation. If you have a specific question mail to info@onlyjewels.com

We are taking sustainability very serious and always trying to improve our impact on society and environment within all our aspects of our cooperation. If you have any ideas or advise feel free to share them with us at info@onlyjewels.com .

We would be happy to learn more about your brand and hope it matches OnlyJewels collaboration guidelines. Please keep in mind that we will have to thoroughly check your ethical standards (min. requirement is EU legislation), product quality, production capacity, brand image and brand esthetics.

If you are interested send us an email to info@onlyjewels.com .

We offer sellers the possibilities of offering their vintage jewels on OnlyJewels vintage. The minimum amount per seller is 1 piece. Please keep in mind that a deep check will be made by our quality team before getting your vintage pieces online. 
If you are interested send us an email to care@onlyjewels.com

We are always open for a cooperation. Send us an email with to care@onlyjewels.com

All items purchased through Only Jewels are 100% authentic. All are items are running a double quality control. Before shipment they will be thoroughly checked by the designer brand itself and a second time by our OnlyJewels quality team. If you purchase an OnlyJewels vintage item, you can rely on the description of the jewel. Our OnlyJewels Vintage pieces are checked by our quality team upon sending.